Queenberry Ordering Information

Ordering Information

Payment Method We accept all major credit cards and bank payment online through PayPal Please note that you do not have to register with PayPal in order to complete your order. We do not accept money orders, cashier checks, and personal checks. Shipping Methods & Rates Orders shipped to US continental addresses will be shipped via USPS. Orders shipped to a non-US address may be shipped from our partners in Hong Kong. We reserve the right to use any carriers. Orders received prior to 5 PM Monday through Friday will generally be shipped within two business days. Some items may require extra lead time, and they are noted on the web site. FREE Super Saver Shipping for U.S. Deliveries Delivery within 5-9 business days Orders over $50 and are shipped to any address in U.S. continental are qualified for Free Super Saver Shipping FREE Priority Shipping for U.S. Deliveries Delivery within 3-5 business days Orders over $100 and are shipped to any address in U.S. continental are qualified for Free Super Saver Shipping Standard Shipping Rates for U.S. Deliveries Delivery within 3-9 business days Order Total (before taxes) Shipping & Handling $10 or Less $2.00 Greater than $10 and less than $20 $2.50 Greater than $20 and less than $30 $3.00 Greater than $30 and less than $40 $3.50 Greater than $40 and less than $50 $4.00 $50 and up FREE Super Saver Shipping Priority Shipping Rates for U.S. Deliveries Delivery within 3-5 business days Order Total (before taxes) Shipping & Handling $25 or Less $5.50 Greater than $25 and less than $50 $6.50 Greater than $50 and less than $100 $7.50 $100 and up FREE Priority Shipping Express Shipping Rates for U.S. Deliveries Delivery within 1-2 business days Flat rate: $20.00 Regular International Shipping Rates for Non-U.S. Deliveries Delivery time varies Flat rate: $5.95 International Priority Shipping Rates for Non-U.S. Deliveries Delivery usually within 6-10 business days (with tracking information for most of the countries). Flat rate: $20.00 This is the only shipping method for orders over $100. Returns & Exchanges If for some reason you are not completely satisfied with your purchase, please contact us at support@queenberry.com and we will be happy to arrange an exchange for your purchase. We will exchange your purchase for another item available at queenberry.com within 10 days of purchase. The shipping and handling charge is not refundable. On-sale items are not refundable or returnable. Custom orders are not refundable or returnable. Please return your package and invoice to the address below via an insured courier. queenberry.com is not responsible for items damaged or lost while being returned to us. queenberry.com Returns: Order Number 1460 Shaffer Dr. San Jose, CA 95132 Order on Insufficient Stock Products Products marked with  *Insufficient stock* do not exist in desired quantity in our stock. You can buy them anyway and check the quantity we have in stock for immediate delivery. However, we do not guarantee unshipped quantity be fulfilled. This can happen when we are unable to replenish the raw materials for the items. In this case, we will issue a refund for the unshipped quantity to you.

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